Send A Message

This area allows you to receive and send secure messages between you and Capitol Federal's Customer Service; a representative will respond via Secure Message within 48 hours.

If you would like to speak with a Customer Service Representative, call 1-888-8CAPFED (1-888-822-7333).

Select a Subject from the dropdown list. Select the account from the dropdown list.

Enter your message in the Message box:
  • If you would prefer our Customer Service Representative to reply by telephone, please include your phone number and a time of day when you may be reached. Please do not send an email address for us to respond to.
  • If this is in regards to an account, please include the account number in your secure message.
  • If this is in regards to a Bill Payment:
    • Please include payee's contact name, department, phone number and fax number to send proofs of payments or check copies.
    • Please double check your account number and address for your payee with your most current billing statement. If the account number or address were incorrect, please advise us of your new account number or address.
    • If you would like to stop payment, please include instructions. Stop Payment is subject to fees; please refer to the most recent version of our Disclosure Booklet.

Select Send Message to send your secure message to Capitol Federal, or to cancel select Return.

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