Contact Us

chat live with capfed® customer service

Now you can get quick answers from Capitol Federal® customer service in real-time using our new online Live Chat support service. Live Chat is a fast and convenient way to get quick answers about any of our products and services we offer or if you need assistance finding information on our website.

Live Chat availability is indicated by the “Chat Now” button available on this page. If the button is not available, Live Chat is currently not available. Typically, Live Chat hours are Monday through Friday, 8am - 5pm.

Not interested in Live Chat? 
Send us a message and your contact information using the form below and we will contact you. 

Or, reach us by phone, by calling 1-888-8CAPFED (1-888-822-7333) Monday through Friday from 7 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. and Sunday Noon to 5 p.m.

For Business Banking questions, please contact our Business Banking Representatives at 1-888-510-7333, Monday - Friday from 8 a.m. to 5 p.m.

For hearing disabled customers - TTY service: 785-270-6181

send us an email:

CapFed® Contact phone numbers by region:

To reach branch personnel in a specific area, call one of the following numbers Monday through Thursday from 8:15 a.m. to 5 p.m., Friday 8:15 a.m. to 6 p.m. and Saturday 9 a.m. to 12 p.m.

(785) 235-1341 (for Saturday hours, please call 1-888-8CAPFED)

Greater Kansas City
(913) 381-5400

(316) 689-0200

(785) 749-9000

(785) 537-4226

(785) 825-7121

(620) 342-0125